Our Areas of Expertise

Knowledge Network International delivers quality practitioners with deep and proven experience to provide expertise in virtually every area of your financial services business:

Financial Services Business Strategy

— strategic planning; portfolio migration; co-branding; loyalty programmes; project and change management

Financial Services Products

— new product development; product targeting; product profitability; product pricing; overall product strategies

Customer Acquisition

— prospect database development and use; sales strategy and management; channel optimisation; activation strategies and tactics

Customer & Portfolio Management

— balance building strategies and tactics; usage strategies and tactics; retention strategies and tactics portfolio analysis; segmentation; financial analysis; cross-selling strategies and tactics

Risk Management & Recoveries

— underwriting; Basel; scorecard development and maintenance; collections; fraud prevention; provisioning; bad debt forecasting

Decision Science and Analytics

— data analysis; NPV model development; predictive model development; profitability modelling; customer and prospect segmentation; experimental design; transaction analysis

Marketing and Sales

— communications; brand strategy; sales management; campaign planning and management; campaign evaluation; channel management and optimisation

Operations and IT

— contact centre management; application processing; sales and service strategies and tactics